When you order from the Website, you represent and warrant that you are aware of and understand the following terms:
- Tickets may be above (or below) the “face value” on the tickets and are priced by individual sellers based on their assessment of customer demand.
- When you place an order on the website, your order is not complete until you receive confirmation of the order.
- Once you place an order on the website, the order cannot be terminated. There are no cancellations, returns, or exchanges. If an event is postponed or rescheduled, your order will not qualify for compensation and your tickets will be valid for the rescheduled date.
- Your order may be fulfilled with comparable or upgraded tickets.
- Your ticket is backed by a 100% Guarantee, which is defined below. The 100% Guarantee includes the promise that if an event is cancelled, you will be fully compensated for the full value of your order.
Theatreland utilizes a platform supplied by a service provider (“Provider”). Provider also provides additional services, including (i) processing orders, (ii) verifying order details and confirming validity of payment information, (iii) charging your credit or debit card, and (iv) coordinating the delivery of purchased tickets. Provider does not design or market the Website and its sole relationship with Theatreland is that of independent contractor.
Theatreland and Provider shall collectively be known as “We” within these Terms.
Neither Theatreland nor Provider is the official box office, or affiliated in any way with any venue, promoter, team, league or organizing group. Neither Theatreland nor Provider is associated with any official organizer of the events for which tickets are listed. Rather, the Website is an independent marketplace for the sale of event tickets on the secondary market owned by Theatreland and Provider is the platform and service provider related to secondary marketplace sales.
You may make a purchase by phone or through the Website. You will be required to give certain information to complete an order, as requested by the customer service representative or the Website, respectively. Once you have given that information, an order is submitted, which acts as an offer to purchase the tickets you have chosen. You will receive an email confirming the submission of an order. You cannot cancel or retract the order once it has been submitted. The placing of an order creates a hold on your credit or debit card for the funds required to place the order. Neither of these actions completes a sale. A sale is not completed until the seller accepts the order. If the seller accepts the order, you will receive confirmation that the order has been accepted and your credit or debit card will be charged. This charge shall be the total order value you agreed upon, which shall include service fees and a delivery fee. The price you agreed upon may be above face value. Service fees and delivery fees cover the costs of company operations, including the 100% Guarantee, the safe and secure checkout, customer service, and the delivery of the tickets.
Due to the large volume of ticket sellers listing tickets, locations, descriptions and pricing of similar or equal tickets may vary. It is your responsibility to verify any possible inconsistency or discrepancy in the ticket location, description and/or price by calling 844-765-8432 before the order is placed.
A large number of ticket resellers list their tickets on the Website and neither the Website nor any service providers are responsible for typographical errors within the inventory listed for sale. When an error is found in processing your order, you will be notified of the error and provided with available options, including the option of cancelling your order.
You agree that you understand that your tickets may be replaced with comparable or upgraded tickets, which shall be considered a fulfillment of the agreement created by the purchase of the tickets. Definitions of "comparable" and "upgraded" are made at the reasonable discretion of Provider. Should we fail to deliver any confirmed ticket purchase, our sole obligation or liability shall be limited, unless otherwise required by law, to the return of any payment made by you in relation to the undelivered ticket.
We reserve the right to cancel and refund your order at any time for any reason.
Theatreland eGift Cards (“TeC(s)”) are not returnable or refundable for cash except in states where required by law. Resale of TeCs is strictly prohibited. The balance on any TeC is Theatreland’s sole liability. TeCs may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts). The use of TeCs in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, Theatreland or any of its subsidiaries or affiliates is prohibited. In addition, you agree to defend and indemnify Theatreland, its service providers, and their subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the TeCs. Lost or stolen TeCs will not be replaced. Neither Theatreland nor its service provides nor their subsidiaries and affiliates shall have liability to you for lost or stolen TeCs.
You grant Provider permission to charge your credit or debit card for the purchase of tickets. You may use Visa, Mastercard, Discovery, American Express, PayPal, or Apple Pay.
Delivery and Tickets:
Tickets will generally be delivered in the manner designated in the ticket listing. If your tickets are being delivered via special delivery, you may need identification with a photograph to pick up the tickets. For listings with no designated delivery method, tickets will typically be shipped via our preferred carrier, UPS. Tickets may not ship out immediately. In all cases, we reserve the right to deliver tickets for any order as late as one (1) hour prior to the event. Valid delivery services on the day of the event may include, at our sole discretion, Will Call at the venue box office, email (when applicable), courier, or pick up at a location outside the venue designated by Provider. Please note that choosing tickets that are being delivered by UPS or Special Delivery does not guarantee that you will receive hard stock tickets. Delivery designations, such as "e-Tickets" or "Instant Download", do not constitute guarantees of delivery any sooner than the day of the event. Typically such tickets will be delivered as designated. However, in some cases, delivery may first require additional verification or be subject to delays on behalf of the seller. It is your responsibility to contact us if you do not receive tickets within 48 hours of the event. Failure to do so may disqualify you from receiving a refund for any ticket you claim was not delivered, unless failure to receive notice is waived by us in our sole discretion.
You are responsible for confirming that the proper tickets were delivered to you. If your tickets were inconsistent with your order, you must notify us within forty-eight (48) hours of delivery. We shall not be held liable for inaccurate tickets if we are notified more than 48 hours after delivery.
Please keep your tickets in a safe place. We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets. Please note that direct sunlight or heat can damage certain types of tickets.
If you would like us to submit a request to the seller for a re-issue of tickets, the reissue fee is 15% of the order total (maximum of $200.00). If the seller is unable to receive the re-issue of the tickets, you will be refunded the reissue fee.
Your event date, time, venue, and subject matter may change. You are responsible for monitoring the event and ensuring you have the current accurate details. In the event that your event details changes, we shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.
In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond our control. We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.
All sales are final. Full compensation will be given for cancelled events. In order to qualify for full compensation or cancelled events, you must return your tickets as soon as reasonably possible, but in no event should the returned tickets be postmarked more than five (5) business days after you receive notice that you are eligible for compensation. You will not be eligible for full compensation if you do not return the tickets, except at our sole discretion. Postponed or rescheduled events will not be compensated. Provider, in its sole discretion, will determine when in event is cancelled.
The 100% Guarantee means that your transaction will be safe and secure, the tickets shall be delivered prior to the event, the tickets shall be identical, comparable, or better than the tickets you ordered, and the tickets shall be valid and authentic. Your only recourse under the 100% Guarantee is full compensation of any payment made in relation to the tickets.
Denial of Entry:
If you have difficulty getting into an event using the ticket you purchased from us, you are required to contact us at 844-765-8432 immediately for assistance. If the problem is not resolved, it is your responsibility to obtain proof from the venue of denied entry. Upon receipt of valid proof that the tickets failed to provide you entry, or if we otherwise determine in our sole discretion that the ticket was invalid, your sole remedy will be to receive a full refund of the cost of the ticket including all fees and delivery charges.
You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Should you fail to abide by those rules and policies, you shall be subject to all applicable fines and legal or other expenses associated therewith. Further, should any violation result in the loss of the ticket seller's season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
You may not use of the Website for any unlawful conduct. You must comply with all local, state, federal and international laws, ordinances and regulations. By using this Website, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. You agree not to use or permit anyone to use information provided through the Website for any unlawful or unauthorized purpose.
We reserve the right to report to appropriate law enforcement authorities or other relevant third parties any activity that we believe, in our sole discretion, may in any way violate any local, state, federal or international law.
You are responsible for any and all legal fees incurred by you, Theatreland or Provider associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this Website. In the event that you instigate a chargeback or dispute, we reserve the right to mitigate our damages by listing the tickets that are disputed for resale.
Investigations and Consequences:
A purchaser who is the subject of a complaint or whom we believe may have violated these Terms or applicable law will be subject to investigation by Provider. You agree to cooperate fully in such investigation including, but not limited to, providing any and all information demanded by Provider. If Provider finds, in its sole discretion, a user: (a) is unwilling to cooperate with any investigation; (b) has engaged in any illegal, unlawful or fraudulent conduct or otherwise violated these Terms or applicable law or has acted in concert with anyone so engaged; or (c) has provided information that Provider is unable to authenticate or verify, Provider may take any action it deems appropriate, including, but not limited to, canceling orders, issuing a warning, blocking your access to the Website, preventing you from finalizing pending transactions, or exercising any other remedy available to us (including civil, criminal or injunctive redress). You agree that monetary damages may not provide a sufficient remedy to us for violations of these Terms and may be difficult to ascertain or calculate and you consent to injunctive or other equitable relief for such violations.
Changes in Terms and Conditions:
We reserve the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this Website. Your continued use of the Website following our posting of revised terms and conditions constitute your acceptance of the revised agreement.
The Website and PROVIDER platform, including all Website software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Our Property") is owned or licensed by Theatreland and/or Provider and will remain the property of the same. You acknowledge and agree that you do not acquire any ownership or licensing rights by using the Website. You may not use any of our Property in connection with any product or service that is not offered by Theatreland or Provider in any manner that is likely to cause confusion with respect to Provider 's or Theatreland's business, or in any manner that disparages the website, Theatreland, or Provider. Nothing contained on the Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Our Property without the express written permission of Theatreland or Provider. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the Website; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Theatreland c/o UPS, Attn: Legal Department: Copyright Complaints, 201 W Lake St #187, Chicago, IL 60606.
No Warranty: THE WEBSITE, THE MATERIALS ON THE WEBSITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE WEBSITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE WEBSITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE WEBSITE AND YOUR RELIANCE THEREON. WE ARE NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Limitation of Liability: NEITHER PROVIDER NOR THEATRELAND NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE, THE MATERIALS ON THE WEBSITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE WEBSITE. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO INDEMNIFIED PARTY SHALL HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE WEBSITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF PROVIDER OR THEATRELAND; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE WEBSITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE. THE MAXIMUM LIABILITY OF THEATRELAND, PROVIDER AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Indemnification: You agree to indemnify, defend and hold Theatreland and Provider, and each of its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Terms; (b) any allegation that any information you submit or transmit to the Website infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of us; (d) your acts or omissions in connection with your use of this website; and (e) any claim brought by a third-party (a "Third Party Claim") against any of the Indemnified Parties in respect of which recovery may be sought under clauses (a) through (d) above. These indemnification provisions shall survive any termination of this Agreement.
Arbitration and Dispute Resolution: You on the one hand and Theatreland and Provider on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this Website; (iii) Theatreland’s and Provider 's services; or (iv) any tickets or other items sold or purchased through this Website shall be resolved exclusively through final and binding arbitration in Chicago, Illinois, rather than in court. SPECIFICALLY, YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. Customer satisfaction is our number one goal. To that end, Theatreland and Provider are committed to resolving disputes with its customers in a fair and efficient manner. Prior to commencing any arbitration related to this Agreement, you agree that if you have a dispute with Theatreland or Provider, you must first contact our Customer Service Department at 844-765-8432. If our Customer Service Department is unable to achieve a satisfactory resolution, then you must notify us in writing about your claim by sending the accompanying form by certified mail to: Theatreland c/o UPS, Attn: Arbitration Department, 201 W Lake St #187, Chicago, IL 60606. It is important that you provide as much information as possible. Our representative will respond within thirty (30) days of receiving this notice. If the matter is not resolved to your satisfaction, then you agree to begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association ("AAA"). You further agree that exclusive jurisdiction for any such arbitration shall be Chicago, Illinois. The Demand for Arbitration and the AAA's rules are available at www.adr.org.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement to arbitrate or the Terms is void or voidable. The arbitrator will decide the substance of all claims in accordance with the laws of the state of Illinois. The arbitrator's award will be final and binding, and judgment on the award rendered by the arbitrator may be entered in a court having jurisdiction thereof.
You can choose to reject this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate, you must notify us in writing within thirty (30) days of the date that you first access this Website. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Theatreland and/or Provider through arbitration. Written notification should be mailed by certified mail to: Theatreland c/o UPS, Attn: Arbitration Department, 201 W Lake St #187, Chicago, IL 60606.
YOU ON THE ONE HAND AND THEATRELAND AND/OR PROVIDER ON THE OTHER HAND AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING UNLESS BOTH YOU AND THEATRELAND AND/OR PROVIDER (AS THE CASE MAY BE) ACKNOWLEDGE AND AGREE THAT THE WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ARBITRATE CLAIMS. IF THE WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN THE PARTIES' AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE WAIVER. UNLESS YOU AND THEATRELAND AND/OR PROVIDER AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIMS. ANY RELIEF AWARDED CANNOT AFFECT OTHER PROVIDER OR WEBSITE USERS.
Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $10,000 or less, at your request, Theatreland and/or Provider (whichever is the subject of the arbitration) will pay all filing, administrative and arbitrator fees associated with the arbitration. Any request for payment of fees by Theatreland and/or PROVIDER should be submitted by mail to the AAA along with the Demand for Arbitration. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous or brought for an improper purpose, you agree to reimburse Theatreland or Provider, as the case may be, for all fees associated with the arbitration paid by Theatreland or Provider.
For transactions involving tickets to events in Illinois, pursuant to 815 ILCS 414/1.5(c), you, Provider, and Theatreland may elect to submit complaints against one another to the AAA, under its rules and procedures. Such Complaints shall be decided by an independent arbitrator in accordance with these Terms and you, Provider and Theatreland further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticket event held in Illinois.
Provider and Theatreland have the right, in our sole discretion, to modify, suspend or discontinue any part of this Website at any time, with or without notice.
Access to the Website:
We, in our sole discretion, with or without cause, and without prior notice, may terminate your access to the Website.
We shall not be deemed in default or otherwise liable under these Terms due to our inability to perform Our obligations by reason of any act of God, fire, earthquake, substantial snowstorm, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by our default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under our control.
You are responsible for paying any sales taxes that may be applicable.
These Terms, the use of the Website and Platform, and any sale of tickets hereunder will be governed by the state of Illinois, without reference to conflict of law principles.
This Agreement contains the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied.
No agency, partnership, joint venture or other relationship is intended or created by your use of the Website.
If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.
The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph.